Equipment & Onboarding Requirements

To work as an independent remote agent through the platforms we support, you must meet all equipment and onboarding requirements established by our partnered third-party platforms and the brands you may service. These requirements are not optional and must be in place before you can begin.

 

Please review this page carefully before registering.

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Required Equipment

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All agents must have:

 

High-Speed Internet

• Hardwired Ethernet connection required

• Minimum speeds are determined by the third-party platform and client

• Wi-Fi, satellite internet, hotspots, and mobile data connections are not permitted

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Computer

• Windows 11 desktop and/or laptop computer

• Mac computers, Chromebooks, tablets, and mobile devices are not supported

• Must meet all system requirements provided during onboarding

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Headset

• Noise-canceling USB headset

• Wireless, Bluetooth, or 3.5mm audio jack headsets are not permitted

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Workspace

• Dedicated, quiet, distraction-free environment

• No background noise, televisions, children, pets, or public locations

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Certification & Training

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All agents are required to complete an online certification course for the brand they choose to service. This training is mandated by third-party platforms and is necessary to ensure agents are properly prepared to handle live customer interactions.

 

• Certification is required before taking calls

• Training requirements and timelines are determined by the third party and brand

• Failure to complete certification may result in disqualification or removal from opportunities

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Fees & Deposits

 

As an independent business owner, you are responsible for all onboarding-related costs, which may include:

 

• A one-time background check fee (currently $30)

• A (refundable) security deposit required by certain brands prior to beginning certification

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These fees are set and collected by third-party platforms or the brands you select. SMSVS Agent Support LLC does not collect, control, or determine these amounts and does not receive these funds.

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Important Disclosures

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• Equipment, certification, and fee requirements are determined by independent third parties.

• SMSVS Agent Support LLC is a support service only and does not guarantee placement, certification approval, contracts, income, or call availability.

• You are responsible for purchasing, maintaining, and troubleshooting your own equipment.

• Failure to meet any requirement may result in delayed onboarding, disqualification, or removal from opportunities.

• All equipment must be fully set up and ready before beginning certification or servicing calls.

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By proceeding, you acknowledge that you understand and agree to meet all equipment and onboarding requirements as part of operating your independent remote business.